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helprealm

helprealm

An open source helpdesk and support ticket system for teams

47 10
MIT
 last commit 2024-08-29
customer-supporthelpdeskhelpdesk-ticketinglaravellaravel-helpdeskphp-helpdeskticket-managementticketing-system
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About

Lightweight support ticket system as SaaS solution. Support customers via E-Mail, ticketing forms and API.

Languages

PHP75.7%Blade23.8%HTML0.5%Vue0%

Contributors2

danielbrendel254dependabot[bot]1
  • Helpdesk Platform
    Core

    Manages customer support tickets and requests

  • Ticket Lifecycle Management

    Tracks tickets from creation to resolution

  • User and Agent Roles

    Separates permissions between staff and requesters

  • Knowledge Base

    Publishes help articles and documentation

  • Email Integration

    Receives and responds to tickets via email

  • Status Notifications

    Notifies users about ticket updates

  • Web Interface

    Manages support through a browser

  • Self-Hosted Helpdesk

    Run the system on your own infrastructure

Comments Theme
Keywords
customer-support
helpdesk
helpdesk-ticketing
laravel
laravel-helpdesk
php-helpdesk
ticket-management
ticketing-system
slug: helprealm

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